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Entries Tagged as 'Customer Satisfaction'

Client Announcement - Service Targets

March 14th, 2008 · No Comments

Your IT support is now targeted on the speed with which we solve your challenges.
Our new target is to solve 100% of your Contract support incidents each day in less than 2 hours on average
You receive 4 types of service from us:
1) Contract. This is corrective/reactive action to fix an IT fault. It is included [...]

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Tags: Customer Satisfaction · News · Service Targets

IT Support Without The Usual Headaches

September 28th, 2007 · 4 Comments

Firstly, thanks and welcome to both our new blog and our first ever posting!
Being in IT support for small businesses, it can be quite stressful. You get our absolute best, responding as rapidly and efficiently to your IT challenges as often as they happen. And we care deeply and passionately about how well we do [...]

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Tags: Customer Satisfaction · IT Support · Survey · Updated Articles