You either don’t know what I’m talking about. Or you do, because you used to get our IT Tips.
Either way, I’d really love it if you could tell me what gets on your nerves. You see I’m writing the next batch of tips. And instead of me deciding, why don’t you help me help you?
In [...]

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(Update below)
Open to small businesses in Merseyside, UK, who replied to our email survey.
Being January, I’m seeing how our target for the year shapes up against the competition.
Our target is to fix 95% of all IT support calls we receive from our small business clients on Merseyside within 4 hours.
I asked if their current IT [...]

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Following my public execution-by-custard-pie last week, I would like to say a huge thank you to everyone who either attended, couldn’t be there but pledged to donate, and those who have already donated.
Very shortly - in fact I’m hoping Tuesday 6th November, I’m hoping to be able to publish the video here to prove to [...]

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Have you got a stack of business cards and an hour to spare next Tuesday night 30th October to round off my complete and utter humiliation?
My forfeit has been triggered. The results are in from our customer satisfaction survey last month. 96% said our service was excellent (the vast majority), or good. But that’s not [...]

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Yet again we’re hit by a postal strike. Payments in to you are delayed, letters and invoices are delayed going out. And we’re missing the cheery whistle of the postie as their smile and cheery disposition warms our morning and early afternoon (or rather late morning and no afternoon nowadays).
Mind you, that hasn’t really been [...]

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